I still remember my heart pounding the first time I got a question from a customer on Teachers Pay Teachers.
My chest began to hurt and my head began to spin with a million questions like:
- “What did I do wrong?”
- “What if something is wrong with a product?”
- “What if they hate what they bought?”
- “How do I respond?”
Let’s be honest, customer service can be scary. Granted, some of us have some previous customer service skills (like me with Subway).
But there’s something scary and vulnerable about someone disliking the product that you created.
When I first started as a TPT Seller I was terrified I would make a customer hate me on Teachers Pay Teachers.
I thought that if I didn’t go about it the right way people would unfollow me or leave bad comments on my story.
Over the years, however, I have learned amazing customer skills that make my audience feel connected and even come back.
But I’m not perfect, and it took me A LOT (and I mean a lot) of mistakes before I created a system that makes me confident in my customer service skills.
That’s why I want to share with you my Top TPT Seller Customer Service tips so that you don’t have to learn the hard way (like I did).
So if you are looking for some quick customer service tips that you can implement TODAY then this post is for you!Read more